How do I rent items?
In order to rent items on the MWHQ platform you first need to register to receive an invitation code. At this point we will take you through necessary security checks to authenticate your identity. Following this you will be invited to create a profile with key account information, after which you will be free to browse and rent any item of your choice!
How long is the rental period?
You can rent from 1 day to 1 year depending on the payment option you select.
What happens if an item doesn't fit?
If an item that you have ordered doesn't fit, we will happily exchange your order for a credit note to be used within 3 months.
Can I rent multiple items at once?
Absolutely! Think of MWHQ as your closet in the cloud - a place where you can put an outfit together via someone else's wardrobe.
Do you charge late fees?
MWHQ is a trusted community and as such we expect customers and sellers to send items out in the specified timeframe. Unfortunately if an item is returned late, charges will apply for every late day as a percentage of the overall the rental cost of the item.
When will I be charged for the rental?
The rental rate will be charged at the time of order. This can take up to 24 hrs to process, depending on the selected payment method.
Can I cancel an order? What is the deadline for cancelling an order?
Yes, you can cancel an order right up until the point of dispatch.