How do I rent items?
In order to rent items on the MWHQ platform you first need to register; just click on 'Join' on the top left hand side of the homepage. At this point we will take you through necessary security checks and you will be invited to create a profile with key account information. As soon as you have registered, you will be free to rent and buy any item of your choice!
Can I reserve something for a future date?
At the moment, we do not offer the ability to place future bookings on any of our products and we operate on a 'rent/buy as seen' basis. We understand that this may potentially create some disappointment if the item you were hoping to rent is not available when needed, however we are looking into developing this functionality in the future. In the meantime, we want to encourage our community to continue monitoring our website for alternatives as we upload numerous new products and styles on a daily and weekly basis.
How long is the rental period?
Our standard rental period is currently up to 14 days. If you would like to keep an item for longer, please contact our Customer Services team before placing your order.
What happens if an item doesn't fit?
If an item that you have ordered doesn't fit, you have 24 hours to get in touch with our Customer Services on firstname.lastname@example.org and return your item to us. We will be happy to refund the rental fee/purchase price of any unworm items as long as the security tags are still attached.
Can I rent multiple items at once?
Absolutely! Think of MWHQ as your closet in the cloud - a place where you can put an outfit together via someone else's wardrobe.
Do you charge late fees?
MWHQ is a trusted community and as such we expect customers to send items back within the specified timeframe. Unfortunately if an item is returned late, a daily £50 late fee will be charged until the replacement cost of the item has been reached
When will I be charged for the rental?
The rental rate will be charged at the time of order. This can take up to 24 hrs to process, depending on the selected payment method.
Can I cancel an order? What is the deadline for cancelling an order?
Yes, you can cancel an order right up until the point of dispatch.