How is the rental fee calculated?
Owners/vendors set their own fees, and we work with them to keep fees as reasonable as possible. We advise them take into consideration the original RRP, and age and condition of the item when setting a rental fee. As a rule of thumb however, past-season items are listed at 10% of their RRP, while current season items are priced at between 10-30%. Sale prices are set by the owner and will vary.
Can I try the item on first before renting/buying?
Currently we do not offer this service due to the demand on our stock.
Can I make changes to my order once it has been placed?
Once a sale has been processed it may not be possible to amend your order. However, if you would like to contact us as soon as possible on 020 7341 9000 we would be happy to accommodate your request where possible.
How many days can I keep an item for? Can I borrow an item for more than 7 days? Can I extend the rental period after renting?
You can borrow an item for 7 days at a time for the listed rental fee. If you wish to borrow an item for a longer period, before or after the item has been rented, please contact the MWHQ Customer Service team and they will confirm availability.
Can I cancel an order? What is the deadline for cancelling an order?
Yes, you can cancel an order right up until the point of dispatch.
How do I claim a refund?
Please call Customer Services 020 7341 9000 for any refund claims.
How long will my refund take to process?
The refund transaction may take up to 48 hours.
Can I keep or purchase an item that I am currently renting?
Yes, in some cases. Please contact Customer Service 020 7341 9000 who will be happy to help.
Do you have a wait list for renting a particular item?
Unfortunately this is not a service we can currently guarantee. However, if you would like to email us on email@example.com we will do our best to accommodate your request.
How do I know when my order has been successfully returned?
As soon as your rental has been received and processed you will receive notification via the platform.