FAQ’S
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FAQ’S

Owners/lenders set their own fees and we work with them to keep fees as reasonable as possible. We advise them take into consideration the original RRP and age and condition of the item when deciding a rental fee. As a rule of thumb however, past-season items are listed at 10% of their RRP, while current season items are priced at between 10-30%. Sale prices are set at the sole discretion of the owner and will vary.

Currently we do not offer this service due to the demand on our stock.

Once a sale has been processed it may not be possible to amend your order. However please contact us as soon as possible on 020 7341 9000 should you have a problem and we would be happy to accommodate your request where possible.

You can rent an item for 14 days at a time for the listed rental fee. If you wish to rent an item for a longer period, before or after the item has been rented, please contact the MWHQ Customer Service team and they will confirm availability.

Yes, you can cancel an order right up until the point of dispatch. Please contact our Customer Services team who can assist.

Please contact our Customer Service team on Live Chat or info@mywardrobehq.com for any refund claims. Please allow up to 7 days from when the return is received to have your refund processed.

Please allow up to 7 days from when the return is received to have your refund processed.

Yes, in some cases. Please email Customer Services on info@mywardrobehq.com who will be happy to help.

Unfortunately this is not a service we can currently guarantee. However, if you would like to email us on info@mywardrobehq.com we will do our best to accommodate your request.

You can track your return status via DPD's tracking site to see whether it has been received by our warehouse. As soon as your rental has been received and processed you will receive notification from the relevant payment provider (PayPal, Stripe, Klarna) with an email receipt of the refund.