FAQ’S
WE CONTINUE TO DISPATCH ORDERS WHILST ADHERING TO THE LATEST GOVERNMENT'S GUIDELINES IN RESPECT OF COVID-19. FOR THE LATEST BUSINESS UPDATES, PLEASE SEE HERE.

FAQ’S

Yes, MY WARDROBE HQ is still operating according to the Government recommended guidelines and we continue to dispatch orders regularly.

The safety of our customers and employees is of paramount importance to us. To this extent, our warehouse is operating on skeleton staff and we are dispatching orders twice per week. In some cases, it may take up to 3 business days for your order to be dispatched. If you would like to confirm your expected dispatch date, please contact our Customer Support team on info@mywardrobehq.com.

Yes, we continue to accept returns for any unworn items. Please email our Customer Support team on info@mywardrobehq.com within 24 hours from receiving your order to arrange a return and confirm the correct return address.

Refunds for any unworn items are processed and issued within 48 hours of receiving your return.

Yes, we regularly upload new stock to our website! To never miss any updates on our latest arrivals, sign-up to our newsletter here.

Yes, our Account Managers are still accepting new items to list on MY WARDROBE HQ and we offer contactless collection for your wardrobe. If you would like to sign-up as a vendor to share your wardrobe, please email register@mywardrobehq.com. For more information on how to list your wardrobe, please see here.

We continue to follow the Government to make sure we adhere to the latest recommended guidelines. Please refer to this space for our latest business updates.

Our Customer Support team is available via Live Chat or on +44 (0)20 7341 9000, Monday through Friday from 9am to 5pm. Alternatively, please email us on info@mywardrobehq.com.