What is your commission structure?
MWHQ has two commission structures. For those looking to upload and manage the rental and sale process themselves, we charge 20% commission. For those who would prefer us to manage it - this includes photographing and uploading all items and management of the rental and sale process - we charge 40% commission.
How do I price an item for rent?
We suggest that rental items are priced at between 10-20% of the original RRP depending on the age of the item and whether it is in demand.
How do I price an item to sell?
We suggest that items for resale are priced at around 30-40% of the original RRP, depending on the age and quality of the item.
Will I be charged if I damage an item?
Damaged items will be assessed on a case by case basis depending on the level of damage, the difficulty of repair and whether the item can be replaced.
When will I be paid?
Payment will be received within 24 hours of the item being returned after rental, or purchase.
Should I pay someone directly?
All payments should be made online via the website. This ensures there is a trackable exchange of communications and payments.
What payment methods do you accept?
We use Shieldpay and Stripe payments and are happy to use all credit and UK debit cards with the exception of Amex.