FAQ’S
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FAQ’S

Yes, MY WARDROBE HQ is still operating according to the Government recommended guidelines and we continue to dispatch orders regularly.

The safety of our customers and employees is of paramount importance to us. To this extent, we are dispatching orders daily prioritising rentals over sales. In some cases, it may take up to 2 business days for your rental order or 4 days for your purchase to be dispatched. If you would like to confirm your expected dispatch date, please contact our Customer Support team on our live chat.

Yes, we continue to accept returns for any unworn items. Please email our Customer Support team on info@mywardrobehq.com within 24 hours from receiving your order to arrange a return and confirm the correct return address.

Refunds (excluding restock fees) for any unworn items are processed and issued within 7 days of receiving your return.

Restock fees for non-bridal items are £3 per item.
Restock fees for bridal items are £40 per item.

Yes, we regularly upload new stock to our website! To never miss any updates on our latest arrivals, sign-up to our newsletter here.

Yes, our Account Managers are still accepting new items to list on MY WARDROBE HQ and we offer contactless collection for your wardrobe. If you would like to sign-up as a vendor to share your wardrobe, please email register@mywardrobehq.com. We are experiencing a large volume of new stock so please allow 7 days for us to respond. For more information on how to list your wardrobe, please see here.

We continue to follow the Government to make sure we adhere to the latest recommended guidelines. Please refer to this space for our latest business updates.

Our Customer Support team is available Monday through Friday from 9am to 5pm on Live Chat. Alternatively, please email us on info@mywardrobehq.com.