Are you still operating and dispatching orders?
Yes, MY WARDROBE HQ is still operating according to the Government recommended guidelines and we continue to dispatch orders regularly.
How long will it take to receive my order?
The safety of our customers and employees is of paramount importance to us. To this extent, we are dispatching orders daily prioritising rentals over sales. In some cases, it may take up to 2 business days for your rental order or 4 days for your purchase to be dispatched. If you would like to confirm your expected dispatch date, please contact our Customer Support team on our live chat.
Are you still accepting returns?
Yes, we continue to accept returns for any unworn items. Please email our Customer Support team on email@example.com within 24 hours from receiving your order to arrange a return and confirm the correct return address.
How long will it take to receive my refund?
Refunds (excluding restock fees) for any unworn items are processed and issued within 7 days of receiving your return. For rental orders that are returned unworn with ribbons on, a refund will be paid to your My Wardrobe HQ account as credit to spend on future orders, minus a restock fee.
Restock fees for non-bridal items are £8 per item.
Restock fees for bridal items are £40 per item.
Are you still uploading new stock to the website?
Yes, we regularly upload new stock to our website! To never miss any updates on our latest arrivals, sign-up to our newsletter here.
Are you still accepting items to list on MY WARDROBE HQ?
Yes, our Account Managers are still accepting new items to list on MY WARDROBE HQ and we offer contactless collection for your wardrobe. If you would like to sign-up as a vendor to share your wardrobe, please email firstname.lastname@example.org. We are experiencing a large volume of new stock so please allow 7 days for us to respond. For more information on how to list your wardrobe, please see here.
Where can I find the latest information on your operations during these times?
We continue to follow the Government to make sure we adhere to the latest recommended guidelines. Please refer to this space for our latest business updates.
I still have some questions. How can I reach you?
Our Customer Support team is available Monday through Friday from 9am to 5pm on Live Chat. Alternatively, please email us on email@example.com.