When you rent or buy an item from MWHQ, you will be sent a FREE returns slip for you to return it via DPD. To return an item, simply repack the item into its delivery packaging and send it back along with the garment tag.
Standard delivery is charged at £8 and returns are FREE (some orders are eligible for Saturday delivery charged at £15):
Offering fast and efficient services that offer tracking and require a signature on delivery, DPD guarantee next business day delivery for all orders made before 10AM, Monday-Friday. All orders are sent in our recycled packaging. Simply reuse it to return your item to your nearest drop-off point, making sure to include your garment tag.
To locate your nearest DPD drop off point click here.
Please allow 48 hours for your item to reach us to ensure it is returned within your rental period (unless otherwise agreed) and to ensure no late fees are charged. Please re-use the bag in which your items were sent and remember to include your garment tags.
SecureSend provides additional security for premium high-value items and requires ID checks prior to exchange of goods and offers real-time location tracker.
This option will only be available for our most expensive items and you will be contacted by Customer Services to confirm your ID information before dispatch.