When you rent or buy an item from MWHQ, you will be sent a FREE returns slip for you to return it at your local post office. To return an item, simply repack the item into its delivery packaging and send it back along with the garment tag.
All delivery options are charged at £8 and returns are FREE:
1. DPD/ROYAL MAIL
Offering fast and efficient services that offer tracking and require a signature on delivery, DPD & Royal Mail guarantee next working day delivery for all orders made before midday Monday-Friday. Orders made after midday or over the weekend will arrive within 48 hours. All orders are sent in our biodegradable packaging. Simply reuse it to return your item to your nearest drop-off point, making sure to include your garment tag.
To locate your nearest DPD drop off point click here.
To locate your nearest Royal Mail drop off point click here.
Please allow 48 hours for your item to reach us to ensure it is returned within your 7- day rental period (unless otherwise agreed) and to ensure no late fees are charged. Please re-use the bag in which your items were sent and remember to include your garment tags.
Green Couriers is available to all members that live within the North Circular. Green Couriers uses only electric vehicles, providing an environmentally friendly way to return your item. To return an item, simply email or call Customer Cervices 48 hours before your 7-day rental is complete and a courier will come to collect your return.
SecureSend provides additional security for premium high-value items and requires ID checks prior to exchange of goods and offers real-time location tracker.
This option will only be available for our most expensive items and you will be contacted by Customer Services to confirm your ID information before dispatch.