Buy and Borrow Luxury Fashion

Ways To Pay

1. Pay as you Go

If you want to pay on a one-off basis, you can pay using Shieldpay, our secure payment provider. This revolutionary new payment system means that the deposit paid on the item that you are renting remains under your control until the end of the transaction. The deposit - listed next to each item on the product page - is held in an independent third party account; as long as your rental has gone smoothly and you have returned your item in the same condition that you received it, your funds will be returned to you. If you do not return the item, return it late, or returned it damaged, additional funds may need to be paid to the vendor before funds are released back to you. If you know you have damaged an item, please communicate with MWHQ who will work with both parties to arbitrate a fair resolution. To access your Shieldpay account, simply complete full registration for MWHQ by clicking here. Once you have decided which item to rent, you can then pay clicking on the Pay as you Go option that is listed next to each item. Please note, as a Pay as you Go customer you can only rent one item at a time.

2. My Membership

Becoming a MWHQ member costs only £9.99/month and affords you the following benefits:

  1. You do not have to pay a deposit on any rental.
  2. You will have a relationship manager who can help you with any orders by phone or by email.
  3. You can rent multiple items in one order (currently multiple orders will need to be placed on the telephone with your relationship manager, and a maximum of 4 items can be ordered in one order). Please call +44(0)20 7341 9000 to use this service.
  4. In selected areas, we offer a stylist service who will visit you on a bi-annual basis with multiple items for you to try on in the comfort of your own surroundings.

To register as a member, simply complete the registration process by clicking here. Once your registration with Shieldpay has been verified, you will be able to purchase as a member. Your first month's member payment of £9.99 will be added to your basket and further payments of £9.99 will be taken on the same date on a monthly basis. To pay as a member simply click on the Pay as a Member button that appears next to each product. If you wish to order multiple items, please call +44 (0)20 7341 9000 and your relationship manager will place your order and organise delivery if they are coming from multiple locations. 

Please note on all orders, refunds are issued as credit notes that last for three months.